Our Software Maintenance Agreement (SMA) provides complete peace of mind

The financial cost of unplanned downtime can be expensive which in turn leads to additional costs to the business, including delay in deliveries, lost sales opportunities and even loss of potential customers. Fabcam has a support network of engineers who understand the demands of your business needs and provide practical and innovative solutions. Also we recommend the most appropriate combination of software, training and services suitable for your needs.

In order to maximize productivity, we offer FABCAM SMA, specifically designed with your success in mind.

Radan Technical Support
  1. Radan Customer Portal:

    It is a highly efficient tool for contacting to our experienced Technical Support Team and you can status of current and previous cases and gives access to a comprehensive knowledge base on case.

  2. eSupport:

    Enables our Technical Support Team to view detailed information via email relating to your queries, for a rapid and accurate response.

  3. Telephone Support:

    Provides direct telephone contact to the Technical Support Team, for resolution of more involved issues.

  4. Web Rescue:

    A direct PC to PC service allowing our Technical Support Team to resolve your issues.

  5. Expert on Site:

    Where required, we can send a Support Engineer to your site, ensuring a speedy resolution to your issue (Additional costs may be incurred).
Product Development
  1. Software Updates:

    Receive annual software updates giving you the latest functionality and ensuring maximum productivity and efficiency.

  2. Bug Fixes:

    Through the Customer Portal, you will be able to log and monitor any software bug and receive hot fixes

  3. Enhancement Requests

    Provide your valuable input into the modification and enhancement of existing product features and see them delivered through your software updates.
Additional Benefits
  1. License Protection:

    Ensures replacement of your Dongle or Software License in the event of theft, accidental damage or fire.

  2. Support Charter:

    Hexagon have a support charter that fully documents the support process and defines the standards we set ourselves and provides you with information that will help you get the best from the technical support service that we offer. Reference to the Support Charter can be found on the Customer Portal.

  3. Telephone Support:

    Provides direct telephone contact to the Technical Support Team, for resolution of more involved issues.

  4. Web Rescue:

    A direct PC to PC service allowing our Technical Support Team to resolve your issues.

  5. Expert on Site:

    Where required, we can send a Support Engineer to your site, ensuring a speedy resolution to your issue (Additional costs may be incurred).